FAQ

Q. Do I need to pay a deposit?
A.Yes, a $50.00 deposit is required at the time of booking. This deposit is refundable after your event provided equipment is returned in clean condition.

Q. When do I pay for the hire?
A The balance is payable in full 2 days prior to delivery of the equipment if paying by Direct Deposit or Credit Card. Payments can be made by cash or cheque on day of delivery.

Q. What if I cancel my booking?
A. All goods booked and then cancelled on the day prior to delivery will be charged 50% of the hire rate. All goods booked and then cancelled on the day of delivery will be charged 100% of the hire rate.

Q. Does the equipment need to be retuned clean?
A. Yes, equipment needs to be returned clean to avoid cleaning charges.

Q. What does self erect price mean?
A. Customer to supply labour to help erect and dismantle marquee. One person is required for marquees up to 6m x 9m, two people are required for 6m x 12m up to 6m x 18m. Only one person is required to assist with dismantle. Add On Hire will supply one qualified staff member to supervise the erection and dismantle process.

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